Return Policy

At Aisora AI, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale
Downloadable or digital products
Personal care or hygiene items that have been opened

How to Start a Return

To initiate a return, please contact us through our contact page with your order number and reason for return. We will provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

If you received a defective or damaged item, we will happily replace it. Please contact us within 7 days of receiving your order.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your return.